Shipping

Free shipping within Australia on orders over $125

 

Lockdown Update - Last updated 9/9/21

Although Newcastle is in lockdown we're still here and shipping orders. Orders placed before 11am are still shipped same day. There are delays to deliveries in Sydney (particularly Western/Southern Sydney), Melbourne and parts of regional NSW and Victoria. Please allow additional time for your order to arrive.

COVID-19 Delays 

Please be aware that due to increased parcel volumes, COVID-19 handling protocols and border restrictions your parcel may also take longer to be delivered than usual.

Our delivery partners have introduced policies to protect their staff from infection, they may for instance ask you if you are ill when delivering your order and may need to sign on your behalf.

We appreciate your understanding in this difficult time.

Shipping

We ship most in stock orders the same day if placed before 11am weekdays (excludes NSW public holidays).

Delivery throughout Australia is free for orders over $125, otherwise $9.95.

City Health delivers Australia-wide. We use a range of carriers including Couriers Please, Aramex (formerly Fastway) and Australia Post.

In most cases we require a signature on delivery (due to COVID-19 our delivery partner may sign on your behalf). If you are unable to sign for collection your order may be redirected to a nearby pickup point or you may need to contact the delivery agent to arrange re-delivery. In some cases the carrier may give you the option in advance to redirect or give authority to leave your parcel in a safe place prior to delivery. Please be aware if you request the parcel be left unattended without signature you take responsibility for the delivery and no insurance will apply.

Once shipped you can track your order via online tracking. Your tracking number will be emailed to you or log into your account for details. Please provide a valid email address and mobile phone number on your order to receive shipping updates.

Store Pickup / Click n Collect

You're welcome to select Pickup at checkout and collect your order from our Newcastle store (2/146 Hunter St, Newcastle NSW 2300). Please wait for a pickup notification or call us before calling in to collect your order and please bring some ID. For reasons of security orders must be collected by the billed party (credit card holder, Afterpay purchaser, Paypal account holder, etc).

International Deliveries

At this time we are not taking orders from outside of Australia.